Executive Housekeeper Course

A Course to Change your Professional Life

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Course Program

The Mentality of an Executive Housekeeper

More than any skill, to succeed as a luxury housekeeper you need the right mentality. You need to be highly professional. A source of positivity. And committed to an elite standard. Understanding and mastering the mentality is critical to entering and succeeding in this world.

Topics
Core Principles - Positivity, consistency, proactiveness, and coachability; what they truly look like and how to master them.
Common Mistakes and Stories - Things many people do which your employer won't accept and stories that show how you can stand out.
The Start - How you will feel in the first few months, what it means, and the most important things to remember.
Resumes & References

Most people lose before they even get started. Perfect your resume and references to give yourself a chance.

Topics
Content - What to include in your resume to signal that you are a problem solver, proactive, and a positive source.
Absolutely Avoid - All the things NOT to include in your resume.
Background - The parts of your life that need to be in order for your resume to even be read by someone.
Reference Standards - What a great reference letter looks like, how to get one, and why they matter so much.
How to Nail the Interview

Interviewing for this job is a learnable skill. Getting it right can be one of the most important days of your life.

Topics
What Will Happen - What you will physically be doing at the interview, what questions they will ask, and how to handle it all.
What Employers Want - The subtle things employers are looking for as they observe you in the interview.
Appearance - What to wear, the right body language to use, and how NOT to appear.
What to say - What questions you will get, how to handle the unexpected situations, and what questions you should ask.
What NOT to say - The things you should not say and the questions you should not ask.
How to Prepare - The night before, the morning of, and the moments before the interview.
Stories - Stories of unexpected, unusual, and wildly successful interviews, and common interview mistakes my employers shared with me.
The Fundamental Skills of Luxury Housekeeping

The core skills needed to maintain a luxury estate.

Topics
The Number 1 Rule - The one thing to never forget in all the housekeeping you do.
Daily Routine - The routine you should do daily to ensure the excellent standards your employer expects.
Know Your Water - The types of water filters employers use and what it means for how you clean.
Standard Cleaning Products (And Secret Tips) - The chemicals you will absolutely need and the ones most people don't know about.
Move with Stealth - How to keep the home looking perfect without being seen.
Kitchen & Dining Essentials

How to clean luxury kitchens, manage food supplies, and handle dining experiences at the highest level.

Topics
Kitchen Standard - The standard all employers expect in luxury kitchens.
Daily Routine - Doing this daily routine will keep the kitchen and food experience throughout the house at the expected, elite standard.
Gold, Silver, and Crystal - How to handle gold, silver, and crystal dishware and cutlery.
Table Arrangement - How an executive housekeeper is exepected to set a table.
Cooking - You aren't expected to be a chef, but you do need to know these principles.
Cleaning Essentials

The luxury items and surfaces you will need to know how to handle and clean (Live Demo in Class).

Topics
Cleaning Granite & Marble - How to clean expensive granite and marble surfaces.
Polishing Silver & Gold - How to handle gold and silver ornaments, cutlery, and flatware.
Linens & Bedding - How to handle, wash, and press over $1000 pillow cases and linens.
Antiques & Fine Art - How to handle million dollar objects and art.
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Course Schedule

Day 1
Mentality, Resumes & References, Mastering the Interview, Luxury Cleaning Fundamentals
Day 2
Interview Dry Runs, Kitchen & Dining, Handling Expensive Objects

Course Instructor

Hi! I'm Fernanda Moscardini and...

... I have been in and around the housekeeping world my entire life! My mother was a housekeeper, and, after I moved to the United States from Brazil 24 years ago, I entered the housekeeping space as an unsure, ambitious, young professional. Over the last two decades, I've worked in many types of housekeeping settings, from ultra high net worth estates in Palm Beach to luxury homes in Montana and The Bahamas to upper-middle class inland Florida houses and beyond.

I have grown to love this industry because it is fundamentally empowering. Being an executive housekeeper is lucrative and offers a career with job security and benefits. It also offers the chance for a path of fulfillment, as you spend your days building trusting relationships and adding genuine value to people's lives.

Over the last couple decades I have made countless mistakes, mastered hundreds of skills, and become intimately familiar with what it takes to thrive in this industry. Now I want to share what I've learned with others. I want to help others land jobs, break into the luxury housekeeping world, and experience the financial reward and fulfillment I've been privileged enough to experience as well!

Sincerely,
Fernanda

Highlights from 24 Years of Experience
Executive Housekeeper (Palm Beach, FL)

I worked as an executive housekeeper for an ultra high net worth home in Palm Beach. As the executive housekeeper in a staff team of 20, I helped with everything: From overseeing luxury purchases for my employer to ensuring the highest quality cleanliness and organization standards on all parts of the estate every day. As a part of this role, I also managed luxury homes in Montana. This role taught me what personality employers want in a great executive housekeeper and the attention to detail expected at this level.

Executive Housekeeper (Palm Beach, FL)

Most recently, I worked for a high net worth individual in Palm Beach, helping manage all aspects of their home from cooking meals to organizing wardrobes and leading teams of staff. This role taught me the art of being proactive while maintaining professionalism. It also taught me how to handle the unexpected gracefully.

Executive Housekeeper & Personal Assistant (Parkland, FL)

I spent a number of years as an executive housekeeper and personal assistant for a large estate in inland Florida. My employers, a young family, relied on me to help in all aspects of their lives, from preparing meals to performing nanny duties to ensuring all systems in the home were running smoothly. In this role I learned what emotional and social headspace is required for elite housekeeping and how to achieve the consistency this world requires.

Executive Housekeeper & Personal Assistant (Hillsboro Mile, FL)

One of my earlier experiences was managing a luxury home in Hillsoboro Mile, Florida. As one of my earlier experiences, my time in Hillsboro Mile was packed with learning. I helped with all the standard duties of Executive Housekeeper, in addition to providing comprehensive support as a personal assistant. In this role, I learned the importance and difficulty of impeccably clear communication with other staff and my employer.

My Vision for this Course

As I reflect on why I am starting this course, I repeatedly arrive at the same thought: I would have wanted something like this when I was first starting out.

As an immigrant from Brazil, I entered the luxury housekeeping world very oblivious to what was expected of me and how to succeed. Frankly, I was lost. Now many years and lessons later, I understand this world inside and out. I understand the specific skills you will be expected to have familiarity with, and have performed them countless times. But more importantly, I understand the principles that lead to success. Confidence. Humility. Proactiveness. Positive energy. Commitment to excellence. And a willingness to learn.

My goal for this course is simple: To help my students build a career as an executive housekeeper and change their lives. We are going to cover everything, from how to format your resume to how to clean $1000 pillow cases to discussing how to become someone your employers will admire and love to hire. I want my classroom to be interactive and collaborative, leaving you feeling energized and motivated to seize your potential, while teaching you real skills and tips you can put to use right away. More than anything, I want to create a course that the younger version of me would have valued. In a word, I want to show others the life changing opportunity this industry offers and how to get there.